Dispute Resolution

Dispute Resolution Center
The alternative dispute resolution is the possibility that all consumers have to resort to official entities that help them to solve, or orientate a conflict, before opening litigation processes in the Courts.

Clients who are defined as consumers by Law 144/2015 and who have entered into sale and purchase contracts and / or provision of services, have the right to appeal to official entities that will help them in the resolution of any conflict which has as object such contracts, without prejudice to resorting to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law no. 144/2015, of September 8, are listed on the Consumer Portal, accessible through the website www.consumidor.pt.

For further information, you may also consult Law 144/2015. We further inform you that in order to settle disputes arising from online purchases, you may resort to a resolution system called the "ODR Platform - Online Dispute Resolution/ ODR", created by the EU. You can access this platform through the website: Online Dispute Resolution

In any case, you may contact one of the centers designated below.

Entities for Alternative Dispute Resolution

CNIACC - National Center for Information and Arbitration of Consumer Conflicts

http://www.arbitragemdeconsumo.org

Lisbon Center for Arbitration of Consumer Conflictsh
http://www.centroarbitragemlisboa.pt